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Real customer reviews

Here are some of the most recent genuine reviews we've collected from our customers all over the Miami Valley. You can read all of our reviews on Google here
Gregory Helentjaris

Saint Paris

We contacted four companies to give us estimates to replace our HVAC unit in our home. Three returned our calls with some really good options. We chose Roberts Brothers because they had the best price for a quality product with a best warranty. Also, we could add or delete options with ease without the upsell so common these days. Plus, they are local and haven’t been bought by Ace Home Services. The technicians (Phil Gordon and Stas) were polite and professional. They put up with our needy dog without complaint. Brad, the owner, is easy to deal with and answered all our questions. I don’t usually recommend companies but Roberts Brothers is the exception. Thank you!

Kathy Zimmerman

Troy

We appreciate Roberts Brothers so much. Any time we have needed them, their response has been immediate. They keep us informed if parts have to be ordered and are here as soon as the parts arrive. Their quality of work is excellent. We feel confident that we can always depend on them and highly recommend them

Amy & Joe Lucas

West Liberty

Zach came this morning and was awesome to work with. From the initial phone call with Brad to Zach going above and beyond, working on fixing our heat, I’m really glad I called them for a second opinion. He was able to figure out what was actually going on, tell us our options, and made things simple. I will 100% be recommending Roberts Brothers Comfort and will use them moving forward.
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Lisa Deal

Piqua

We recently had a new HVAC system installed, and the entire experience was outstanding from start to finish. Brad came out to estimate the job, and his expertise and thoroughness gave us confidence right away. Michelle kept us informed throughout the entire process, communicating every detail clearly and promptly.

When it came time for installation, our technicians, Phil and Clayton, were amazing—timely, knowledgeable, and reliable. They were faced with the challenge of replacing our original system that had been in our home for 26 years, but they found the perfect solution. Their professionalism and skill were top-notch.

Huge thanks to Brad and his team for making this a seamless experience. I highly recommend them to anyone in need of HVAC services!

Marissa Teneyuque

Piqua

Was such a great company to work with from start to finish. In June our A/C stopped working during the hottest time of the year. Within days we had a new unit put in. I would recommend this company to anyone that is having HVAC issues.

Megan Peltier

Piqua

Our AC unit broke down on a Friday before Labor Day. I called Roberts Brothers that Friday and they were out there the same day. They ordered the unit we agreed on and had it installed the next business day. In the meantime, they provided a temporary AC unit we used inside the home. This was a blessing to us! The crew was nice and kept us in the loop as the installation was going on.

Megan Peltier

Piqua

Our AC quit working over the holiday weekend. I called first thing this morning and they had a tech to our house within an hour. Thank you, Zach for fixing our AC so quickly! This is our second time using Robert’s Brothers and we can’t imagine using anyone else. Thanks again!

Betty Smith

Piqua

I would highly recommend Roberts Brothers Comfort….my air conditioner stopped working on a Friday..I called after the office had closed….shortly afterwards the technician called me …after a discussion concerning the air conditioner…I decided to have him come Monday morning…he arrived on time and the unit needed a part which needed to be ordered…Michelle called a little later and told me the part would be there the next day…the part arrived the next day and was able to be installed…the staff was friendly and efficient

Kery Ward

Urbana

Roberts Brothers Comfort installed a Mitsubishi mini-split system in my home this week. I have absolutely zero complaints with this company and the service that was provided to me. I never felt pressured during the initial visit with Brad at my home, he was patient and took the time to answer all of my many questions. My new system was installed in the quoted timeframe. The installers Phil & Stas worked diligently each day, provided periodic updates during the day as I was unable to be home due to work, and also walked me through each day’s progress when I returned home in the afternoon. The system is working great and Roberts Brothers Comfort really made the entire process painless. I would highly recommend this company.

Bonnie Dragoo

Saint Paris

My husband and I had been considering the purchase of a new HVAC system but had not made the call yet. Of course, as luck has it, the hottest week of the summer, our 20 plus year old system decides to stop working. My husband drove to Robert Brothers Comfort’s office in Saint Paris to discuss a new HVAC system and the timing for installation. We could not have been more pleased as the owner of the company, Brad Penrod, walked out of his office to discuss our current situation and within an hour he was at our house working on the system to see if he could get it to run temporally as it was going to be over 100 degrees with the heat index the next 3 to 4 days. Thankfully, Brad was successful. Before leaving our home Brad discussed the size and design of a new HVAC system and had it ordered by that afternoon. Customer Service is something we place a high value on and this group hit it out of the ball park. The great customer service did not stop with Brad, the same stellar customer service remained consistent when speaking with the office representative and with Gordon, Clayton, Zach the three HVAC Technicians that worked nonstop upon arriving at our home to install the new system. Everyone was always professional and courteous. Everyone was so knowledgeable and able to answer all of our questions about the HVAC system, the design, size and installation process. Brad and team met every single date that was promised and was professional from the first conversation we had with them through the completion of the installation. Brad took the time to explain are options, how the system would be installed, when he would place the order, when it would arrive at his warehouse, and when the team would arrive at our home to install. Brad and his team were respectful, courteous and genuinely cared about us and doing a great job. I believe anyone that may be considering a new HVAC system will not be disappointed with the service they receive from Brad and team (Roberts Brothers Comfort, Saint Paris, Ohio) We give Brad and his entire team 5 plus Stars.

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Our team of trained technicians are skilled in the service, repair and maintenance of a wide variety of HVAC equipment. We offer many money-saving solutions, using only the highest quality parts and equipment, and we fully guarantee your satisfaction with our workmanship and service.
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